ClickNetworks is a private limited company registered in Scotland, it’s registered address is 89 West Regent Street G2 2BA and it’s company number is SC357979 ClickNetworks is the controller of data we collect when you have an account on our client access portal or ticketing system. This notice describes our privacy practices that govern how and why we collect data when you create an account and when you subsequently use our portal or other services. Our different portals facilitate many functions of our IT Managed Services including ticketing, reporting and remote access. ClickNetworks is required to gather some personal data to meet statutory and contractual requirements. This document contains detailed information about the purposes for which your data will be processed by ClickNetworks and the legal basis for processing. It relates to data you share with us and data shared by others on your behalf.
Personal data you give to us You may give us information when you request a quote, purchase our products and/or use our services or supply services to us, for example:
When giving us information about an employee or a person connected to your business, you confirm that they have appointed you to act on their behalf including giving you consent to instruct us to process their personal data, to receive this data protection notice on their behalf and to inform them about the way in which we will process their personal data.
We will create some information with your personal data internally, for example:
We will always ensure that any personal data we receive has been collected lawfully and fairly in accordance with your rights under the relevant data privacy laws. Where appropriate we will ask for your consent for the specific use of your personal data. Where we are using the personal data that you provide to us for the purpose of setting up and administering your Managed IT Services we will not seek your consent for this purpose. This is because the personal data you provide to enable you to purchase the services will legitimately be used by us to do what you have requested. Your rights and the protection of your personal data are not in any way hindered by this approach. The legal basis for processing shall be where processing is necessary for the performance of a contract, compliance with a legal obligation, to protect your vital interests, for the performance of a task carried out in the public interest or where you have given consent.
The information we hold about you may include:
Disclosure for regulatory or legal purposes: ClickNetworks will only share your personal data with other companies or organisations where there is a legitimate reason for doing so. For example, we are obligated to provide information to specific Government departments such as HM Revenue and Customs. Our service providers – we may pass your data to third party service providers contracted to ClickNetworks in order to provide you with the services you require. Through the contracts and security measures we put in place, any third parties that we may share your data with are obliged to keep your details secure and to use them only to fulfil the service they provide to you on our behalf.
You have appointed an Administrative Contact and a Security Contact (Primary Contact and Accounts Approver) in order to enable us to communicate with you appropriately when providing our services, we may send them copies of correspondence relating to the services and any renewal documentation. We may disclose information to them where appropriate to enable them to make decisions about the services we provide. Please be sure to tell us if you authorise or nominate a new Administrative Contact or Security Contact so that we are able to only send your personal data to the right person.
To assist us in the provision of our Managed IT Services we use other companies who work or provide related services under contracts with us. We ensure that the level of security and the quality of service provided by those other companies is equivalent to the standard of services we provide to you. Some of the companies who work under contracts with us are located in countries outside of the European Economic Area. Where this is the case we transfer your personal data to them on terms that are approved by the Information Commissioner. This is to ensure the appropriate security for your information, both in the transfer stage and when it is processed, and that your rights and confidentiality are protected in the same way as they would be if your personal data was processed in the UK.
ClickNetworks will normally only keep your personal data for as long as necessary to provide you with the services you’ve chosen and to ensure we meet our regulatory obligations. This means that we will normally hold your account information and the personal data we have collected during the term of the plan for seven years after your services contract has finished. At the end of this time period we will securely delete all personal data that identifies you or could be used to identify you. We will also ensure that any of the suppliers who have processed your personal data throughout the term of your contract delete your personal data from their systems.
GDPR affords you with rights. These rights are summarised below. In order to assert any of these rights, you may contact ClickNetworks. The Right of Confirmation: Each Data Subject shall have the right to obtain from the Controller the confirmation as to whether or not Personal Data concerning him or her are being processed. The Right of Access: You have the right to request access to the personal data held by us. You can do this by submitting a Subject Access Request. Right to Rectification: You have the right to request that we correct any personal data we hold where it is inaccurate or incomplete Right to Erasure (Right to be Forgotten): In certain circumstances you shall have the right to ask us to delete and erase the personal data we hold about you. Right of Restriction of Processing: You have the right to restrict us processing your personal data where certain conditions apply such as, where you question the accuracy of your personal data we are processing. Right to Data Portability: You have the right to receive the personal data in a structured, commonly used and machine-readable format. Right to Object: You shall have the right to object, to certain types of processing of personal data such as direct marketing. Automated Individual Decision-Making, Including Profiling: You shall have the right not to be subject to a decision based solely on automated processing, including profiling. Right to Withdraw Consent: Where consent forms the basis for processing. You shall have the right to withdraw his or her consent to the processing of his or her personal data at any time. You can withdraw consent by contacting the Data Protection Officer.
We want all of our customers to be happy with the way their personal data has been processed by us. If you are unhappy about the way, we have managed your personal data we would like to know about this. We are constantly striving to ensure we do the right thing, and we would like to be able to put things right. However, if you are still dissatisfied you have the right to contact the Information Commissioner, who regulates compliance with Data Protection regulation and laws at: ico.org.uk. You can also call the ICO on 0303 123 1113 or 01625 545 745 or you can write to them at: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF If you have any queries in respect of your Data Protection rights or the way your personal data is processed by ClickNetworks please call us, email us at: infor@ ClickNetworks.co.uk or write to us at: Data Protection ClickNetworks 89 West Regent Street Glasgow , G2 2BA